Privacy Policy
Updated on March 26, 2026
This Privacy Policy explains how Potentility collects, uses, discloses and safeguards information when you visit our website, contact us or otherwise interact with our services. It is written to support clear understanding for professional visitors, prospective clients and stakeholders reviewing our trust-first white page materials.
Table of Contents
Information We CollectHow We Use InformationData SecurityThird-Party ServicesYour RightsContact InformationInformation We Collect
Potentility collects information that is reasonably necessary to respond to enquiries, plan services, operate this website and maintain secure business records. When you submit a form, request a call or send us an email, we may collect your name, business contact details, company name, role, project notes and any other details you choose to include. If your message describes a Pi Network-related initiative, community workflow or educational rollout, we treat that content as business correspondence and use it only for review, response preparation and follow-up communication relevant to your request.
We also collect limited technical information when you browse the site. That information can include browser type, device category, general usage patterns, referring pages, page request timestamps, language settings, IP-derived region information and standard log data needed to maintain service security. We do not use this information to build invasive advertising profiles. Instead, we use it to understand whether pages load correctly, whether sections are easy to navigate and whether our site content is reaching visitors in the way we intended.
In some cases, we may receive information from third parties when a referral partner, event organizer or client representative introduces your team to Potentility. The information in those cases is typically limited to the professional details required to arrange a meeting or exchange planning materials. We do not intentionally collect sensitive personal data through this website, and we ask visitors not to send information relating to health, biometric identifiers, government identification numbers, financial account credentials or similarly sensitive categories unless a separate lawful and documented process specifically requires that exchange.
How We Use Information
Potentility uses personal information to answer enquiries, review project needs, prepare service proposals, schedule calls, provide requested materials and maintain a clear record of communications. If you contact us about a website review, onboarding project, FAQ refresh or community support framework, we use the information you provide to understand scope, assign internal reviewers and determine whether our services are a practical fit. We may also use contact details to send follow-up messages that directly relate to your enquiry or to a service relationship that is already in progress.
We use technical and usage information to operate and improve the website in a proportionate manner. This can include identifying broken links, understanding whether visitors reach the pages they need, evaluating which service descriptions are most useful and protecting the site against abuse, automated misuse or malicious requests. Where analytics are enabled, they are used in an aggregated, non-intrusive way to understand content performance and site quality rather than to target individuals with behavioral advertising or exaggerated remarketing campaigns.
If you become a client or enter a pre-contract discussion with Potentility, we may use your information to manage proposals, statements of work, billing coordination, delivery planning, documentation versioning, support interactions and post-project review cycles. We may also retain correspondence to document agreed requirements, compliance notes and revision history. We do not sell personal information and we do not use contact details to send broad promotional newsletters unless you have specifically requested that type of communication.
Data Security
We use administrative, technical and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration and destruction. These safeguards include access controls, role-based limitations for internal review, secure credential practices, logging where appropriate and selective retention of business records. No internet transmission or storage environment is completely risk-free, but our aim is to keep data handling proportionate to the sensitivity and context of the information we receive through this site.
Project materials and contact records are reviewed only by personnel or approved collaborators who need access for a legitimate business purpose, such as assessing scope, preparing deliverables, scheduling coordination or supporting a client relationship. When we work with contractors, we expect confidentiality obligations and practical safeguards that reflect the type of information involved. We also seek to avoid collecting unnecessary personal data so that the amount of information at risk is limited from the outset.
If we believe a security incident has affected personal information under our control, we will investigate the event, take reasonable steps to contain it, review affected systems and consider whether notice is appropriate under applicable law. The exact timing and content of any notification will depend on the nature of the incident, the information involved, the legal rules that apply and the steps needed to verify facts without creating further risk.
Third-Party Services
This website relies on third-party service providers for certain functions such as content delivery, embedded maps, fonts, icons, analytics, form transport or hosting support. Those providers may process technical data such as IP address, browser details or device information when you load the site or interact with a feature that depends on their infrastructure. We select services that support a professional, stable and reasonably privacy-conscious implementation, but each third party operates under its own privacy terms and technical architecture.
Examples of third-party services may include Bootstrap and related CDN resources, Google Fonts, Google Maps and hosting or security vendors that support the delivery of this website. When these services are active, your browser may connect directly to their systems to retrieve files or render embedded content. We aim to use these tools in a limited and transparent way, and we encourage visitors to review the privacy practices of providers whose services are material to their browsing experience.
Potentility is not responsible for the privacy practices of unrelated third-party sites that may be linked from our content, whether through documentation references, service examples or social media placeholders. If you leave this website or interact with a third-party platform, the privacy terms of that platform will apply. We encourage users to review those external notices carefully, particularly where an external provider collects data for account management, personalization or advertising purposes.
Your Rights
Depending on where you are located, you may have rights relating to access, correction, deletion, restriction, portability, objection or withdrawal of consent where consent is the legal basis for processing. Potentility aims to respond to reasonable privacy requests in a timely and practical manner. Before we act on a request, we may need to verify identity, clarify the scope of the request or determine whether any legal, contractual or security obligations require us to retain specific records for a longer period.
If you would like to know what information we hold about you, correct inaccurate information or request deletion of business correspondence that is no longer required, you can contact us using the details provided below. In some cases we may need to retain limited records to document service history, defend legal claims, satisfy tax or accounting obligations, maintain security logs or comply with lawful instructions. Where full deletion is not possible, we will explain the relevant retention basis in a transparent way.
If you are in a jurisdiction that grants you the right to complain to a supervisory authority, you may also contact the competent data protection regulator. We encourage you to contact Potentility first so that we can understand the concern, review the relevant records and attempt to resolve the issue directly. Our objective is to handle privacy concerns with the same calm, factual and documented approach that we apply to our project work.
Contact Information
Potentility acts as the operator of this website for the purposes described in this Privacy Policy. If you have questions about how information is handled, how to exercise your rights or how long records are retained, you can contact us by email at [email protected] or by post at 5 Merchant Square, London W2 1AY, United Kingdom. Please include enough detail for us to locate the relevant records and understand the issue you would like us to review.
When contacting us about a privacy matter, it is helpful to identify the date of your interaction, the page or service involved, the email address or contact details you used and the type of request you are making. That allows us to verify the request more efficiently and avoid unnecessary back-and-forth. We may respond by email, and where appropriate we may ask follow-up questions to confirm identity or narrow the scope of a broad request.
This Privacy Policy may be updated from time to time to reflect changes in law, technology, site features or Potentility business operations. When we make material updates, we will revise the date at the top of the page and publish the updated version on this website. Continued use of the website after an update means the current notice will apply to subsequent interactions, while prior handling of information remains governed by the policy version that applied at the relevant time to the extent required by law.